Training Sessions
Communication Skills
Aim: to enable you to identify a range of interpersonal communication skills and to help you apply these skills with confidence.
Learning Outcomes:
- Discuss how language is used to communicate information
- Describe what is known as ‘The Cycle of Communication’
- Explore the importance of listening techniques
- Learn the six key elements of good listening
- Use body language that encourages communication
- Explore the use of tone of voice in verbal communication
Time Management
Aim: to enable you to faciliate an understanding of what time management entails and to feel confident in your own ability to manage your time.
Learning Outcomes:
- Understand what is meant by time management
- Discuss the benefits of and hindrances to effective time management
- Assess your own ability to manage your time
- Explore the underlying issues behind poor time management
- Practise Goal Setting and Prioritizing techniques
- Commit to time management goals for the future
Assertiveness
Aim: to enable you to use a range of personal and interpersonal skills so that you can confidently assert your needs.
Learning Outcomes:
- Describe passive, aggressive and assertive behaviour
- Explore the benefits of assertiveness
- Discuss your own levels of assertiveness
- Identify situations where you can be more assertive
- Develop top tips for improving your assertiveness
- Work through role play techniques and identify assertive outcomes
Stress Management
Aim: to enable you to develop an understanding of what stress is, how it manifests itself and how to manage stress confidently.
Learning Outcomes:
- Define stress and how it can occur
- Describe the effects of stress at a physical, emotional and behavioural level
- Analyse your own stress levels
- Work through your own Stress Diary and Stress Action Wheel
- Set goals for managing your stress in the future
- Learn the use of a practical and simple relaxation exercise
Dealing with Conflict
Aim: to enable you to understand your own and others contribution to conflict, and to feel confident in applying a range of skills when dealing with conflict.
Learning Outcomes:
- Explore the definition of conflict
- Discuss the usefulness of some conflict
- Assess your own reaction in conflict situations
- Explore underlying reasons for conflict in case studies
- Demonstrate signs of interpersonal conflict
- Apply practised techniques for resolving conflict
Presentation Skills
Aim: to enable you to feel confident in using your interpersonal skills to present yourself and your information.
Learning Outcomes:
- Explore what makes a good presenter and presentation
- Discuss presentation tools and methods of preparation
- Identify fears and apply practised techniques for reducing anxiety
- Explore the need to vary pace and delivery
- Work through a preparation case study
- Actively practice and present a short presentation with feedback
Problem Solving
Aim: to enable you to comprehensively and confidently apply a range of personal and interpersonal skills in the process of problem solving.
Learning Outcomes:
- Define what a problem is
- Discuss brain function in problem solving
- Identify what stops us from problem solving
- Explore the appropriate use of challenging assumptions
- Assess your own ratio of logic and creativity in problem solving
- Apply the practised technique of “Force Field Analysis” to problem solving situations
Negotiation
Aim: to enable you to feel confident in your ability to use your communication, problem solving and assertiveness skills to negotiate in a range of different situations.
Learning Outcomes:
- Define good negotiation
- Describe what gives the negotiator “The Power to Influence”
- Recognise all the major negotiation strategies
- Identify and discuss your own styles of negotiating
- Explore the stages of successful negotiation planning
- Apply practised negotiation skills through interactive role plays
All sessions follow the NSLP Key Skills Guidelines for nationally recognised and consistently high training.